Terms & Conditions — he5555 Online Casino

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "Platform" refers to the he5555 website, mobile site, progressive web application, and all associated services accessible at he5555.bet.
• "Player" / "You" means any registered account holder accessing the Platform from Bangladesh.
• "Account" means the individual account created by a Player upon successful registration with he5555.
• "Balance" means the funds held in a Player's account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means promotional credits, free spins, or matched deposit bonuses granted by the Company subject to wagering requirements.
• "Wagering Requirement" means the number of times a Player must bet a bonus amount before it becomes withdrawable as real money.
• "Restricted Activity" means any action prohibited under these Terms, including but not limited to fraud, collusion , multi-accounting, and abuse of bonuses.
• "Taka" / "৳" means Bangladeshi Taka, the currency in which all account balances and transactions are denominated on the Platform.

2. Acceptance of Terms

By registering an account, making a deposit, placing a bet, or otherwise using any feature of the he5555 Platform, you confirm that you:

• Are at least 21 years of age at the time of registration and at all times while using the Platform.
• Are a resident of or are physically located in Bangladesh at the time of accessing the Platform.
• Are accessing the Platform on your own behalf and not on behalf of any third party.
• Have read, understood, and agreed to be bound by these Terms & Conditions in their entirety, including the Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
• Acknowledge that online gaming may be subject to legal restrictions in certain jurisdictions and that it is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction.
• Are not a politically exposed person (PEP) or subject to any financial sanctions that would prohibit you from transacting with the Company.

3. Account Registration

To access the full range of services offered by he5555, you must create a Player account. The following conditions apply to account registration and ongoing account maintenance:

3.1 Eligibility. Accounts may only be opened by natural persons who are 21 years of age or older. The Company reserves the right to request documentary proof of age at any time. Accounts found to have been opened by persons under 21 will be closed immediately and all funds within them will be subject to review.

3.2 Accurate Information. You must provide accurate, current, and complete information during registration, including your legal name, date of birth, residential address in Bangladesh, mobile number, and preferred payment method. You are obligated to keep this information up to date. Providing false or misleading information is grounds for immediate account termination.

3.3 One Account Per Player. Each individual may hold only one active he5555 account. The Company employs automated and manual checks to detect duplicate accounts. Where a duplicate account is identified, all accounts belonging to that individual may be suspended, bonus funds forfeited, and any withdrawals pending approval may be reversed pending investigation.

3.4 Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. The Company is not liable for any loss or damage resulting from unauthorised access to your account where you have failed to maintain adequate security of your credentials. You must notify the he5555 support team immediately if you suspect any unauthorised use of your account.

3.5 Account Verification (KYC). The Company may, at its sole discretion and at any point, require you to complete identity verification (Know Your Customer / KYC) procedures. This may include providing a copy of a valid national identity card (NID), passport, or driving licence; a recent utility bill or bank statement confirming your residential address; and evidence of the payment method used for deposits. Failure to complete KYC checks within the time stipulated by the Company may result in suspension of your account and withholding of withdrawals until verification is complete.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods. he5555 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available methods are displayed at the time of transaction. The Company reserves the right to add or remove payment methods without prior notice.

4.2 Minimum and Maximum Limits. Minimum deposit and withdrawal amounts are displayed on the relevant transaction pages within your account. These limits may vary by payment method and may be updated from time to time. The Company reserves the right to impose additional limits on individual accounts at its discretion.

4.3 Deposit Processing. Deposits made via bKash, Nagad, and Rocket are typically credited to your account within two minutes of a successful transaction confirmation. Bank transfer deposits may take longer depending on the processing schedules of the relevant financial institution. he5555 is not responsible for delays caused by third-party payment processors.

4.4 Withdrawal Processing. Withdrawal requests are processed by the Company within the timeframe stated on the withdrawal page. Withdrawals will be returned to the same payment method used for the most recent deposit, except where this is not technically possible, in which case an alternative method will be agreed between the Company and the Player. The Company reserves the right to conduct additional verification checks before approving any withdrawal.

4.5 Own Funds Only. You may only deposit funds that belong to you and that have been obtained by lawful means. The use of funds derived from illegal activity is strictly prohibited. The Company reserves the right to report suspicious transactions to relevant authorities.

4.6 Currency. All transactions on the he5555 Platform are conducted in Bangladeshi Taka (৳). Any currency conversion charges incurred through your payment provider are your sole responsibility.

5. Bonuses and Promotions

he5555 offers various bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, Pohela Boishakh, and Victory Day. The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements, which will be clearly stated in the relevant promotion's terms. Bonus funds must be wagered the required number of times before any winnings derived from them become withdrawable.
• Bonuses may only be used on games specified in the promotion. Some game categories (e.g., live dealer tables) may contribute less to or be excluded entirely from wagering requirements.
• Only one bonus may be active on your account at any time unless stated otherwise. Claiming a new bonus may cause the forfeiture of any existing active bonus.
• The Company reserves the right to withhold, cancel, or reclaim any bonus where it reasonably suspects that a Player has engaged in bonus abuse, collusion, arbitrage betting, or any other behaviour designed to exploit the bonus system unfairly.
• Bonuses are personal to the account holder and may not be transferred. Bonuses claimed by Player A on behalf of Player B constitute multi-accounting and will result in immediate account suspension.
• The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Incomplete wagering requirements at the time of withdrawal will result in forfeiture of remaining bonus funds.

6. Rules of Play

6.1 Game Integrity. All games available on the he5555 Platform operate using certified random number generation (RNG) systems or live dealer studios operated by licensed third-party providers including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, and Ezugi. The outcome of all games is determined fairly and without interference from the Company.

6.2 Betting Rules. Specific betting rules for each game type — including sports betting on cricket (BPL, IPL, T20 World Cup, and international Bangladesh Tigers matches), live casino, slots, crash games, and bingo — are published within the relevant game lobby or help section. Players are responsible for familiarising themselves with these rules before placing bets.

6.3 Errors and Malfunctions. In the event of a technical fault, software error, or communication failure that affects the outcome of a game or bet, the Company reserves the right to void the affected round or bet and return the stake to the Player's account. he5555 shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.

6.4 Bet Cancellation. Once a bet has been confirmed and accepted by the system, it cannot be cancelled or amended by the Player unless the relevant game rules specifically permit this. Sports bets placed on events that are subsequently cancelled or postponed will be handled in accordance with the specific sports betting rules published on the Platform.

7. Prohibited Conduct

The following activities are strictly prohibited on the he5555 Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one account, whether in your own name or under any alias, fictitious identity, or third-party identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access accounts, or otherwise interact with the Platform in a manner not intended for human users.
• Colluding with other players to manipulate game outcomes, share information in live dealer games, or coordinate betting patterns to exploit the Platform.
• Engaging in arbitrage betting, matched betting across multiple accounts, or any strategy specifically designed to eliminate risk and guarantee profit from bonus funds.
• Depositing funds obtained through illegal activity, including proceeds of fraud, theft, drug trafficking, or any other criminal enterprise.
• Attempting to access, interfere with, or damage any component of the Platform's technical infrastructure, including servers, networks, databases, or software.
• Impersonating any other person, including another Player or any employee or representative of he5555.
• Using the Platform for any purpose other than personal entertainment and lawful gaming activity.

8. Intellectual Property

All content on the he5555 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game assets, software, and the overall look and feel of the site — is the property of he5555 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.

You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform's content without the express written permission of the Company. Unauthorised use of he5555 intellectual property may give rise to a claim for damages.

9. Privacy and Data Protection

The Company collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at he5555.bet/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in that policy. The Company implements SSL/TLS encryption and other technical security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

10. Limitation of Liability

To the maximum extent permitted by applicable law, he5555 and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or any other intangible losses.

The Company's total aggregate liability to any Player in connection with these Terms shall not exceed the total amount deposited by that Player in the twelve-month period immediately preceding the event giving rise to the claim.

he5555 does not warrant that the Platform will be available at all times, uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance may result in temporary unavailability of the Platform or specific features thereof.

11. Responsible Gaming

he5555 is committed to promoting responsible gaming practices. The Company provides a suite of tools to help Players manage their gaming activity, including voluntary deposit limits, session time reminders, reality checks, and self-exclusion options. These tools are accessible directly from your account dashboard at any time.

If you believe that your gambling has become problematic or is negatively affecting your personal life, finances, or relationships, we strongly encourage you to use the self-exclusion tool immediately and to seek support from a qualified professional. Further guidance is available on our Responsible Gaming page. The 21+ age restriction is enforced rigorously, and the Company supports all reasonable measures to prevent underage gambling.

12. Account Suspension and Termination

12.1 By the Company. he5555 reserves the right to suspend or terminate any Player account at any time, with or without notice, where the Company has reasonable grounds to believe that a Player has breached these Terms, engaged in fraudulent activity, violated applicable law, or poses a reputational or financial risk to the Company. Upon termination for cause, any bonus funds and winnings derived from prohibited activity may be forfeited.

12.2 By the Player. You may request account closure at any time by contacting the he5555 support team. All pending bets will be settled in accordance with the applicable game rules. Any remaining real-money balance will be returned to your registered payment method following completion of any outstanding KYC checks.

12.3 Dormant Accounts. An account is considered dormant if there has been no login activity for a period of twelve consecutive months. The Company reserves the right to charge a monthly dormancy administration fee of ৳200 on dormant accounts after written notice to the Player's registered contact details. Players may reactivate dormant accounts at any time by logging in and contacting support.

13. Amendments to These Terms

he5555 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address or mobile number on file, or by means of a prominent notice on the Platform. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree to any revised terms, you must cease using the Platform and request account closure.

14. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the he5555 Platform. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to the he5555 customer support team for informal resolution. If the matter cannot be resolved informally within thirty (30) days, either party may pursue resolution through the appropriate legal channels.

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions, which shall continue in full force and effect.

15. Contact Information

For any queries, complaints, or requests relating to these Terms & Conditions, please contact the he5555 support team through the live chat feature available within your account, or write to us at the following address (plain text, not a clickable link): [email protected]

Support is available 24 hours a day, 7 days a week, 365 days a year, including Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).